SmallBizGenius Analysis
Rothys receives mixed reviews, with customers frequently praising the comfort and style of the shoes, but also reporting significant issues with customer service, sizing inconsistencies, and product durability. While some customers rave about their positive experiences, a substantial number express disappointment and frustration.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
3.5/10A significant number of reviewers report negative experiences with Rothys' customer service, citing rudeness, unhelpful responses, and inflexible return/exchange policies. Many customers express frustration with the lack of a working phone number and the difficulty in resolving issues, as one reviewer stated, "Terrible customer service! Spent over and hour trying to get an exchange squared away!"
42 reviews mention thisSizing and Fit
4.0/10Many reviewers complain about inconsistent sizing, with shoes running too small, too large, or varying between styles. This often leads to difficulties with returns and exchanges, especially for final sale items, as highlighted by a reviewer who said, "I was told in the Rothys store that… buy a size larger than my normal. Bad advise, I wore them on vacation and the result was blisters on both feet."
28 reviews mention thisProduct Durability
4.5/10Several reviewers report issues with the durability of the shoes, with holes appearing after only a few months of wear. Customers express disappointment that the shoes do not last longer, considering the price point, noting, "After only 4 months of wear my toe has worn a hole in the top of my scuff. The company will not replace."
20 reviews mention thisReturns and Exchanges
3.0/10A recurring theme is the difficulty in returning or exchanging shoes, especially those marked as final sale. Customers express frustration with the strict policies and the lack of flexibility from customer service, with one reviewer stating, "They advertise free shipping and returns but if you buy anything on sale, they would not allow you to return or exchange it."
25 reviews mention thisComfort and Style
8.0/10Many reviewers praise the comfort and style of Rothys shoes, particularly the flats and clogs. Customers appreciate the lack of break-in time and the ability to wash the shoes, as one reviewer noted, "Got my rothy clogs from liberty and wear them all the time they are comfortable with no break in time and beautiful."
22 reviews mention thisShipping and Delivery
4.0/10Some reviewers report issues with shipping and delivery, including delayed orders, lost packages, and incorrect items being sent. Customers express frustration with the lack of communication and the difficulty in resolving these issues with customer service, noting, "Everything went wrong. First it took well over a month to get my order."
15 reviews mention thisWebsite Experience
3.0/10Several reviewers mention negative experiences with the Rothys website, including the inability to leave negative reviews and deceptive sizing information. Customers find it suspicious that only positive reviews are displayed on the site, as one reviewer stated, "I find it odd that all the reviews on their website are good despite the shoe I purchased being extremely uncomfortable."
8 reviews mention thisPros & Cons
What Customers Love
"Got my rothy clogs from liberty and wear them all the time they are comfortable with no break in time and beautiful."
"Lovely styles, average comfort but quick delivery. Purchased a pair of final sale shoes from Rothy’s but it isn’t exactly cheap but the style is pretty so I went for it."
"Got my rothy clogs from liberty and wear them all the time they are comfortable with no break in time and beautiful. I have been wearing them every day for months and they do not smell, wipe clean and again ridiculously comfy!"
"I have been a loyal customer of Rothy's, investing in multiple pairs of shoes due to their commitment to sustainability and quality."
"Hassle free return experience: I ordered a pair of "cozy clogs" and really liked them at first, very nice looking and they fit well...I contacted customer service expecting an argument about returning them since I had already worn them, but not only did they apologise they went ahead and refunded me and told me no need to return!"
Common Complaints
"Terrible customer service! Spent over and hour trying to get an exchange squared away!"
"These shoes were too tight. I wore them for about 15 minutes. Unfortunately, I decided to wear them to walk across the parking lot to the mailbox. Once they have been "outside," they can't be returned..."
"I bought a pair of ‘The Loafers’ back in December... the right shoe already has a hole in them. I reached out to them & was told this was normal wear & tear."
"My complaint is that they have sales that are “final sales” - while I find the quality of shoes very nice, the sizing is all over the place. You should be able to try on a shoe and at least exchange it for a size that fits."
"Good luck actually getting your shoes: I ordered a pair of their viral mary janes when they came back into stock. They were shipped Sept. 3 and meant to be delivered in 5-7 business days."
Common Questions About Back4app
Answers derived from customer review patterns
Is Rothys legit and trustworthy?
Rothys is a real company selling shoes made from recycled materials, but the reviews suggest mixed experiences. While some customers receive their orders and are happy with the product, many others report issues with sizing, durability, and customer service. The negative reviews raise concerns about the consistency of the product quality and the company's responsiveness to customer issues. Therefore, while Rothys is a legitimate business, potential customers should be aware of the reported problems before making a purchase.
Based on 45 reviewsDoes Rothys have good customer service?
Based on the reviews, Rothys' customer service is a major point of concern for many customers. A significant number of reviewers describe negative experiences, citing rudeness, unhelpful responses, and inflexible policies. Many customers report difficulty in resolving issues, especially regarding returns and exchanges for final sale items. While some customers report positive interactions, the overwhelming sentiment suggests that Rothys' customer service is inconsistent and often falls short of expectations.
Based on 38 reviewsIs Rothys worth it for small business?
For small businesses considering Rothys for employee footwear, the reviews present a mixed picture. The shoes' comfort, style, and sustainability may be appealing, but the reported issues with durability and inconsistent sizing could be problematic. The negative experiences with customer service and the strict final sale policies also raise concerns about the potential for returns and exchanges. Given these factors, small businesses should carefully weigh the pros and cons and consider alternative brands with more consistent quality and customer service before investing in Rothys.
Based on 20 reviewsWhat is Rothys' return policy like?
Rothys' return policy is a frequent source of frustration for customers. While they advertise free shipping and returns, this often excludes items marked as "final sale." Many reviewers report that final sale items cannot be returned or exchanged, even if they have sizing issues. This policy, combined with reports of inconsistent sizing, can leave customers stuck with expensive shoes they cannot wear. Customers should carefully review the return policy and sizing information before making a purchase, especially during sales.
Based on 25 reviewsWhy does Rothys recommend ordering a half size up?
Rothys often recommends ordering a half size up because their shoes are known to run small. However, many reviewers report that even when following this recommendation, the sizing can still be inconsistent and unpredictable. Some customers find that the shoes are still too small, while others find them too large. This inconsistency makes it difficult to determine the correct size, and the strict return policies for final sale items can leave customers with shoes that do not fit.
Based on 12 reviews